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Finally, we considered the customer support options each software provider offers. Every company can be reached by email, and many have phone or live-chat support. Most include a knowledgebase with FAQs and manuals to help you with questions you have about the program. Being a small business owner often means keeping track of the bills and invoicing customers yourself. A good billing and invoicing program can make that work easier so you can focus on other critical aspects of running your business. These programs are easy to set up, your customers can pay online, and with the reporting features of many of these applications, you can glean key insights into your business you may otherwise not have with your current system.